Reply to comment about "How to deliver bad news"

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Submitted by Sheila Ethier on November 10, 2022, at 11:58

Thank you for commenting! Bad news can be delivered orally as well as in writing, and both methods can be equally effective. It is context that determines the choice of delivery method. Within an organization, a written announcement to all employees might be delivered in an email. A message to an individual colleague is probably better delivered orally. It might also be necessary to deliver bad news orally at a meeting with a group of colleagues, large or small. You can handle any of these situations effectively if you remember to use the four-step approach outlined in the post. :)
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