Main page content

business letters: salutation

The salutation will vary depending upon the person addressed and the nature of the letter. The following are some appropriate salutations for various circumstances:

  • Sir or Dear Sir
    Madam or Dear Madam
    (for very formal correspondence, when receiver’s gender identity is known)
  • Dear Mr. or Mrs.
    or Ms. Jones
    (for a standard letter, when receiver’s gender identity is known)
  • Dear C. Jones, Dear Chris Jones
    (if receiver’s gender or gender identity is not known)
  • Dear Customer Service Manager
    Dear Occupant
    (where a title is used but the receiver’s name is not known)

It is not recommended that Mr., Mrs. or Ms. be used with a title as a salutation, as in “Mr. Premier.”

The salutation begins at the left margin. Use capitals for the first word and all nouns in the salutation of a letter. The salutation is usually followed by a colon in a business letter. For more information on punctuation, see colon.

Search by related themes

Want to learn more about a theme discussed on this page? Click on a link below to see all the pages on the Language Portal of Canada that relate to the theme you selected. The search results will be displayed in Language Navigator.

Date modified: