Reply to comment about "Making letters and emails gender-inclusive"

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I am looking to see if my old fashioned greeting of "Dear" is discomforting or offensive to women in particular. I do not like “Hi,” and for highly formal correspondence, just starting with “Mr. Such and such” or “Ms. such and such” seems a bit cold. My online research seems inconclusive, so I think I will consult with trusted colleagues.

On another subject, the use of the pronoun "they" in reference to a single person is quite confusing (though I'm still a big fan of Elliot Page!).